Frequently Asked Questions
I’m new to this whole website thing, where do I even start?
That’s perfectly okay—it’s our job to be your translator when there are confusing website terms and concepts.
Just like a language translator, you don't need to know how to say things in that complex new language. That's what we're here for. You just need to know the essence of what you want to say (i.e. your values, offers, benefits, and terms, etc.). The technical stuff will follow.
If there’s something you don’t understand, we’ll map everything out, make sense of things together, and help you every step of the way.
What is Human-Centered Design?
Human-Centered Design is a creative approach to problem solving that puts you and our target beneficiaries back to the core of the design process.
This means we use various mindsets and tools that keep us focused on your needs and contexts, to avoid being distracted by unnecessary (and often expensive) features that sound fancy but don’t really help you achieve your goals.
How much does a website cost?
Unless you’re buying a turnkey or “ready-to-go” website at around $1500 USD, the size of your investment will be heavily dependent on your unique context, needs, and goals. These can range from $3500 to upwards of $10,000.
Get a free quote when you fill up our application form. We’ll tailor it around your unique situation and factor in your budget constraints.
How long does it take to design and build a website?
Simple turnkey websites with minor customization can be ready to go in as little as five (5) business days.
For customized but fairly simple websites, you can expect a turnover time between 2-4 weeks.
Projects with larger scopes, dozens of pages, unique features, or unique constraints may take between 8-12 weeks. This is so that we can set ample time for research, ideation, & implementation.
Generally, our projects take as long as they need to get their specific requirements met. So if your situation, context, and needs call for more complex tasks—or if our research findings lead us to a completely different solution than originally thought—adjustments to the deadlines will need to be made.
Will my website work on mobile devices?
Absolutely! The number of people browsing websites through their phones is increasing sharply, so it’s important that we design with them in mind. By making our websites mobile responsive, we’ll be able to cater to desktop, tablet, and mobile phone users alike without sacrificing the quality of their browsing experience.
Do I need my own domain name and web hosting?
Yes! You will definitely need a domain and a web hosting account to professionally publish your website online—but choosing the right providers is tricky.
If you've never purchased these before, we can assist you in finding reputable and recommended providers, or we can take care of all of that for you when you subscribe to one of our monthly Website Care Plans.
Do you provide training?
Yes. We offer training to all clients on how to manage and maintain their website, so that they can create, edit, and design as many pages or blog posts as they want.
However, if the idea of doing daily maintenance doesn’t appeal to you, we recommend subscribing to a monthly Website Care Plan.
What is a Website Care Plan?
In order to run smoothly, your website's core software, themes, and plugins need to be regularly updated, backed up remotely, and given proper troubleshooting if problems arise.
Subscribing to a Website Care Plans means we'll handle the heavy lifting for you. We check for updates multiple times a week, have backups performed daily, and will coordinate with the appropriate theme or plugin developer in case a rogue update proves incompatible with your current setup and throws your website out of balance.
On top of those, you also get free web hosting for the duration of your subscription. 🙂
What is a Content Management System?
A Content Management System is a kind of software that lets you manage your website’s pages, blog articles, and images without doing any programming/coding.
It’s a handy tool for non-techy users that doesn’t require you to install a program onto your computer. If you have a browser and a reliable internet connection, you’re good to go!
What is Search Engine Optimization (SEO)?
Search Engine Optimisation is when we gear our website towards ranking higher up on search engine results. The higher your ranking is, the more likely it is that you’ll get visitors (and potential customers).
Getting good SEO is a bit of a challenge because search engines like Google don’t publicly disclose all the factors that they base their rankings on. However, we know that they’re ultimately aiming at making great quality content easier to find, so it’s always a good idea to constantly focus on making highly relevant and useful material for your ideal visitors.
What other products and services do you offer?
Got something in mind that you didn't find on our site? You’re free to send an email and inquire!
We believe in focusing on doing what we do best, so if you’re requesting a service that isn’t part of our area of expertise, I’ll gladly point you in the right direction or at least to people who can assist you better.